Shopping Information

What Shipping Methods Are Available?

We are committed to providing you with the fastest and most convenient shipping methods for free. We understand the importance of receiving your order in a timely manner. To ensure your satisfaction, we utilize reliable shipping partners and select the most efficient shipping methods available. Our team works diligently to process and ship your order promptly. The specific shipping method used may vary depending on the destination and the nature of the products being shipped. However, rest assured that we always strive to choose the most efficient and reliable option for each order. By offering free shipping, we aim to make your shopping experience hassle-free and cost-effective. You can enjoy the convenience of having your order delivered directly to your doorstep without any additional charges. If you have any specific shipping-related concerns or require further information, please don't hesitate to contact our customer support team. We are here to assist you and provide you with the best possible shipping experience.

How Long Will It Take To Get My Package?

The delivery time for your package can vary depending on several factors. These factors include the shipping method chosen, the destination of the package, and any potential customs or import processes. Once your order is successfully placed and processed, we strive to ship it out as quickly as possible. Typically, our orders are shipped within 2 business days. The estimated delivery time frame is usually provided during the checkout process or in the order confirmation email. Please note that this is an estimate and not a guaranteed delivery date. Factors beyond our control, such as weather conditions or unexpected transportation delays, may affect the actual delivery time. To get a more accurate estimate, you can track your package using the provided tracking number on our website's tracking page. This will give you real-time updates on the location and progress of your package. If you have any concerns about the delivery of your package or need further assistance, please don't hesitate to reach out to our customer support team. We are here to help and ensure that your package reaches you as quickly as possible.

What is the processing time in the Design Moment Store?

Almost all orders are shipped within 2-7 business days from the order submission date. That being said, it is important to note that the exact production time can differ from order to order.

What type of package is used in the Moment Store?

We use several different types of packaging, selecting the most appropriate option based on the product type. Extra care is taken to ensure maximum protection of fragile products.

What Payment Methods Are Accepted?

What Payment Methods Are Accepted?

We offer a variety of convenient and secure payment methods to make your shopping experience as smooth as possible. The following payment methods are accepted on our website:
  1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express. Simply enter your card details during the checkout process, and rest assured that your payment information is handled securely.
  2. PayPal: If you have a PayPal account, you can choose to pay using this trusted online payment service. Select the PayPal option at checkout, and you will be redirected to log in to your PayPal account to complete the transaction. 
3. CCP/BARIDIMOB: For Algerian Residence. 
3. Please note that we DO NOT ACCEPT cash on delivery or personal checks as payment methods. 
If you have any further questions regarding payment methods or encounter any difficulties during the checkout process, please feel free to contact our customer support team. We are here to assist you and ensure a seamless payment experience.

Is Buying On-Line Safe?

Absolutely! We prioritize the security and safety of our customers when it comes to online purchasing. We have implemented robust measures to ensure that your buying experience on our website is safe and secure. Here are some of the steps we take to protect your information: 1. Secure Connection: We use encrypted connections (HTTPS) throughout our website. This ensures that any data transmitted between your device and our servers is encrypted and cannot be intercepted by unauthorized parties.
  2. Payment Security: We employ industry-standard security protocols to protect your payment information. When making a purchase, your credit card details and other payment information are securely transmitted and processed using secure payment gateways. 
3. Privacy Protection: We have a strict privacy policy in place to safeguard your personal information. We do not share your data with third parties without your consent, and we handle your information in compliance with relevant data protection laws. 
4. Trusted Partners: We work with trusted and reputable payment processors and shipping partners who prioritize security and adhere to stringent standards to protect your data and ensure the safe delivery of your purchases.
  While we take these precautions, it is important for you to also exercise caution when shopping online. We recommend using strong and unique passwords, keeping your devices and software up to date, and being mindful of phishing attempts or suspicious links. 
If you have any specific concerns or questions regarding the safety of buying online, please feel free to reach out to our customer support team. We are here to address any queries you may have and provide you with a secure online shopping experience.

Orders and Returns

How do I place an Order?

To place an order on our website, follow these simple steps:
  1. Browse the products: Explore our website and choose the items you wish to purchase. You can use the search bar or navigate through different categories to find what you're looking for.
  2. Add to cart: Once you've found a product you want to buy, click on the "Add to Cart" button. This action will save the item in your shopping cart for later review. 
3. Review your cart: After adding items to your cart, click on the shopping cart icon or "View Cart" button to review your selected products. Here, you can modify quantities, remove items, or apply any applicable discounts or coupons. 
4. Proceed to checkout: Once you're satisfied with the items in your cart, click on the "Proceed to Checkout" button. You'll be taken to a secure page where you can enter your billing and shipping information.
  5. Enter shipping details: Provide accurate shipping information, including your name, address, and contact details. Double-check the entered information to ensure a smooth delivery process. 
6. Select payment method: Choose your preferred payment method from the available options. We offer various payment methods, such as credit/debit card or PayPal. Follow the instructions provided to complete the payment securely. 
7. Review and place your order: Before finalizing your purchase, carefully review your order summary, including the items, quantities, shipping method, and payment details. If everything is accurate, click on the "Place Order" or "Confirm Purchase" button to complete the transaction. 
8. Order confirmation: Once your order is successfully placed, you will receive an order confirmation email containing the details of your purchase, including an order number and estimated delivery date. 
If you encounter any difficulties or have further questions during the ordering process, please feel free to contact our customer support team for assistance.

Do I need an account to place an order?

Yes, an account is required to place an order on our website. We do not offer the option to purchase as a guest. By creating an account, you will have a personalized shopping experience, and it allows us to provide you with order updates, track your purchase history, and offer better customer support. Creating an account is quick and easy. Simply click on the "Sign Up" or "Create Account" button and follow the prompts to enter your information. Rest assured that your personal details will be kept secure and will not be shared with third parties.

How Do I Track My Order?

Tracking your order is a straightforward process. Here's how you can track your order:
  1. Order confirmation: After successfully placing your order, you will receive an order confirmation email. This email will contain important details, including your order number.
  2. Shipment notification: Once your order is packed and ready for delivery, we will send you a shipment notification email. This email will include a tracking number or a direct link to track your package. 
3. Visit the tracking page: Use the tracking number provided in the email to visit our website's tracking page. Alternatively, you can click on the tracking link in the email to be directed to the tracking page automatically. 
4. Enter your tracking number: On the tracking page, enter the tracking number you received in the designated field. Then, click on the "Track" or "Submit" button.
  5. Track your order: The tracking page will display real-time updates on the status and location of your package. You'll be able to see its progress from the time it leaves our facility until it reaches your doorstep.
  6. Delivery updates: Depending on the shipping carrier, you may receive additional notifications about the estimated delivery date or any unexpected delays. Be sure to check your email regularly for any such updates.
  If you encounter any issues or have further questions about tracking your order, please don't hesitate to reach out to our customer support team. We'll be happy to assist you throughout the process.

What are your return policies?

We don't yet accept returns or exchanges because our goods are created to order, but if there's an issue with your order, please let us know by messaging us and we'll work with you to find a solution!

Do you provide refunds?

Refunds are only given to clients who receive incorrect or damaged merchandise. If any of these apply to you, please send us with images of the incorrect/damaged things, and we'll take care of it.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Destination Limits

Due to limited international transportation, Designed Moment Store will not accept any disputes when your orders are shipped to the following countries: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

Is it possible to exchange an item for one of a different size or color?

We do not currently provide exchanges. If you're not sure which size would be best for you, please consult our sizing charts, which are available in the product photos and descriptions for every item in our store. It's conceivable that an item you ordered was mislabeled, however this is uncommon. If this is the case, please notify us as soon as possible after receiving your purchase. Include your order number and images of the mislabeled item, and we'll replace it or refund your money.

What should I do if I receive a damaged or incorrect product?

We apologize if the product you bought was damaged when it arrived. Please message us within a week with images of the damaged merchandise, your order number, and any other information you have about your order to assist us resolve this efficiently. We'll get back to you as soon as possible with a solution!