Shipments and returns


Processing time

Almost all orders are shipped within 2-7 business days from the order submission date. That being said, it is important to note that the exact production time can differ from order to order.



We use several different types of packaging, selecting the most appropriate option based on the product type. Extra care is taken to ensure maximum protection of fragile products.


Trucking the order 

When your order ships, you will be emailed a tracking link. If you have any issues regarding your tracking or shipping, please contact us.

Trucking orders may not be available as specified on the page below due to limited international transportation for some countries. We appreciate your understanding.

Shipping rates:

Shipping costs and methods for your chosen items are displayed at each checkout. We offer the fastest delivery ways in the designed moment shop, so if you want the cheapest choices to lower your charges, please email us at with your order number.


Returns & exchanges

We don't accept returns, exchanges, or cancellations

But please contact us if you have any problems with your order.




What are your return policies?

We don't yet accept returns or exchanges because our goods are created to order, but if there's an issue with your order, please let us know by messaging us and we'll work with you to find a solution!


Is it possible to exchange an item for one of a different size or color?

We do not currently provide exchanges. If you're not sure which size would be best for you, please consult our sizing charts, which are available in the product photos and descriptions for every item in our store. It's conceivable that an item you ordered was mislabeled, however this is uncommon. If this is the case, please notify us as soon as possible after receiving your purchase. Include your order number and images of the mislabeled item, and we'll replace it or refund your money.


What should I do if I receive a damaged or incorrect product?

We apologize if the product you bought was damaged when it arrived. Please message us within a week with images of the damaged merchandise, your order number, and any other information you have about your order to assist us resolve this efficiently. We'll get back to you as soon as possible with a solution!


Do you provide refunds?

Refunds are only given to clients who receive incorrect or damaged merchandise. If any of these apply to you, please send us with images of the incorrect/damaged things, and we'll take care of it.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Destination Limits

Due to limited international transportation, Designed moment store will not accept any disputes when your orders are shipped to the following countries: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.